A highly experienced Operations professional with over 35 years of Financial Services knowledge, with a particular focus on Life, Reinsurance, and Commercial Insurance operations, claims, and large-scale system migrations.
A generalist rather than specialist, with an abundance of experience on the business side, coupled with strong technical and IT skills. My capabilities lie in understanding and improving key cross-company processes that deliver measurable benefit — from claims transformation and legacy system migration to global platform implementations and AI-enabled process improvement.
Having worked as an individual contributor, manager and leader, I've built excellent partnerships based on shared responsibilities and goals, where collaborative working drives results.
For more detailed information on how my experience can help you please click the LinkedIn icon on my Contact page.
Cost effective, focused resource adding benefit to your Initiative, your Team and your Business from day one.
Individual, Manager and Leadership roles across Business and IT change on both local and global programmes.
Legacy system migration/implementation, business analysis, change and operational process reviews tailored to your needs.
Whether full/part-time, short/long duration, on-site/remote or a mix of all these? Complete, tailored support for you.
Led migration of 100,000+ legacy across 20+ legacy commercial products, improving customer covers
Delivered a global SAP platform across four business units, enabling retirement of over 20 legacy applications
Built, shaped and led a quality European Operations support function
Currently providing Claims Operations SME leadership on a Reinsurance Claims Transformation programme